Frequently Asked Questions

HOW CAN I PLACE AN ORDER?

You can place an order through our website or by contacting us through our WhatsApp +974-31111216

 

WHAT ARE YOU PAYMENT OPTIONS?

You can choose to pay through Cash on Delivery (COD only available for Qatar) or Skipcash which is our online payment portal available for worldwide payments. We will send you a link to make online payment once you place the order.

 

WHERE DO YOU CURRENTLY SHIP?

We ship worldwide. Please contact us for more details.

 

 WHAT IS YOUR DELIVERY CHARGE?

We offer free delivery within The State of Qatar. The charge for other countries will be calculated during check out.

 

WHAT IS YOUR DELIVERY PERIOD?

Our delivery period is 6-14 days within Qatar and 3-6 weeks for the rest of the world . If you want the order earlier, you can contact us through WhatsApp +974-31111216 or Email: hello@swayra.com.  

 

WHAT IS YOUR EXCHANGE & REFUND POLICY?

We only accept exchange and refund with Qatar. You can exchange your product within 7 days and apply for refund within 3 days.

For other customer, we accept returns only when there is a manufacturing defect. In such case, the customer must contact us within 3 days of receiving the product.

 

The product must be unused and in it's original condition. We do accept exchange/refund for earrings due to hygienic reasons.

 

You can refer to our 'Exchange & Refund Policy' on our homepage to know more about our policies.

 

DO YOU PROVIDE CERTIFICATION & WARRANTY?

All our jewelleries come with gold certification and 1 year warranty on manufacturing defects.

 

DO YOU PROVIDE HOME SERVICE?

If you are interested in viewing our jewellery (In Qatar) before purchase you can contact us through our WhatsApp +974-31111216 or Email: hello@swayra.com. We will book for a viewing session.